Bulk returns due to quality issues、Rising costs、Customer satisfaction decreases，Eventually, it will lead to the loss of the market，This, in turn, can lead to an existential crisis for the company。This is not alarmism，This is the lesson of many corporate blood。 This review reviews the various problems that have arisen in the company's quality management in recent years，In summary, we can find several misunderstandings about quality management： The first mistake：The factory products do not meet the company's quality standards We often cause the products to be shipped for various reasons that do not meet the company's quality requirements，For example, due to poor management of the procurement system, the same style of different materials will eventually lead to the washing effect、feel、Colors vary, etc； For example, due to the lack of meticulous audit, the process preparation does not meet the requirements of the board coating process，However, there is no coordination between the production plants (or workshops).，Some are dressed in the same way，Some are based on the order，The results of the product process effect vary greatly； Another example is the urgency of the delivery due to poor production planning or procurement delays，Lowering quality requirements in order to catch up with goods，Finally, some defective products will be shipped normally，Although we were able to convince our customers through our merchandise department (marketing department) to accept these products that did not meet the quality standards，And it does ensure that those small imperfections will not affect the appearance of the product、Functionality and Applicability，But what we didn't realize was that we were not looking at the quality of our products，You might think there's nothing wrong with that，Because we have a lot of objective reasons。But our customers won't accept these far-fetched reasons，Clothing is not a high-tech product，It is highly susceptible to imitation and imitation，There are many clothing products of the same style and the same price on the market，If the quality of our products is not guaranteed，It will be abandoned by consumers at any time! If this will be the quality of the inconsistent situation，Take it for granted and take it in stride，There will inevitably be a cascade of problems。Because the problems are continuous，Gradually convince everyone that "life is the way it is"，Hence a vicious circle! The second error：Failure to effectively set standards for job appraisal or definition of quality results in employees doing their own thing in the company，There seems to be a tendency for quality standards to be based on the current situation，For example，When the product has 3% defective products，The quality standard is set as "standard defect rate of 3%"。Such quality standards seem to be precise and scientific，In fact, it has shown the weakness of the company in terms of manufacturing capabilities。 When employees find that they are not meeting the schedule，or failure to effectively control the time consumption，They naturally develop a "progress priority."，Cost is secondary，Quality third".。 "Yield rate" is a term commonly used in the production process，When everyone decides that mistakes cannot be avoided in the process of operation，The next step is to come up with a number that is tolerant of error。When the eligible booking is 95%，That means that 5% of errors are allowed。 As a result, employees are often rewarded by the company for making up for their mistakes，Internal company documents also often proudly report on how employees are "dedicated".，We strive to meet the quality requirements of our customers。But we overlooked one problem：If you get it right in the first place，Then the so-called "exhaustion" is simply unnecessary。 It's amazing，Managers have no idea how much of the company's resources are wasted by these returns and redones。 The third mistake：Quality has an economic cost, quality is free and creates revenue。 It is estimated that about 10% of the company's profits are currently spent on the inspection and disposal of defective products，The exact amount of these costs is not very precise，But there is a real basis for the enormity of waste。If we adopt a quality control method to prevent errors in advance，Then it only takes a small amount of money to educate employees and adjust work procedures，You can save a lot of money。 The fourth error：Quality issues are caused by people who actually work online, and many supervisors complain about the low quality of their employees、Morale is low，The quality of the work is poor。In fact, management is the biggest cause of poor quality，It's certainly easy to find fault with the performance of employees on the front lines，But their actions are heavily influenced by the plans and actions of their top management。 The fifth mistake：Quality is what the quality control department should do Unfortunately, many colleagues in the quality control system also believe that they should be responsible for the company's quality，For example, after the product is returned to the factory，People usually don't ask what the problems in production and R&D are，However, it was determined that it was the fault of the quality control department。 The production department thought it was producing so much every day，Of course, there will be defective products，This fallacy is deeply rooted in the hearts of the people。In fact, the work of the quality control department is in various feasible ways，Try to be objective and accurate in testing and evaluating whether the work of each department meets the specified standard requirements，They inspire everyone，Cultivate a positive attitude of "taking quality improvement as your own responsibility".，and arrange appropriate education and training programmes，But they can't do what they should do for other departments。 The company's biggest problem with quality is the management's refusal to face up to the root of the problem。 Management generally adopts the "headache doctor".，Foot pain" approach to deal with the problem，It's like squeezing a balloon，It's flattened here，The other side bulged again。This is undoubtedly the biggest obstacle to the company's progress。 We tend to get into a lot of problems，Even in times of financial difficulty，The gravity of the matter will be revealed。For companies，It is not to the market to be affected，The mistake is only discovered when the profit disappears。 To sum up, the company (factory) should effectively achieve the goal of quality management，It has to start at the top management，Because the top management is the soul of the company (factory).，Set goals for the company (factory) and push subordinates to achieve them。Only senior managers affirm the value of quality management，Take the lead in active participation and commitment，And organize professional management departments to implement quality control plans in a big way，Reward those who have accomplished，And continuous implementation and improvement，to face the unpredictable external environment，In this way, quality management can be truly implemented and not just a formality。 This article originated from the Auditor Learning House，If there is any impact or inconvenience，Please contact us，We will retract this article as soon as possible。 ...

today，The Certification and Accreditation Association of China (CCAA) issued a notice，For recent certification bodies、Serious violations of the law by certified personnel、Administrative Regulations、Untrustworthy conduct in departmental rules，CCAA organized the drafting of the "Standards for the Management of Untrustworthiness of Certification Bodies and Certification Personnel (Draft for Solicitation of Comments)" and solicited public comments，Suggestions for amendments should be sent by e-mail to the e-mail address of the Self-Regulatory Department of the Association，The deadline is: 9 month 16 day。   Notice on soliciting public comments on the "Norms for the Management of Untrustworthiness of Certification Bodies and Certification Personnel" Member units、Certification Bodies，Certified Personnel： CNCA has recently targeted certification bodies、Serious violations of the law by certified personnel、Administrative Regulations、Provisions are made in departmental rules for untrustworthy conduct，At the same time, it is required that the certification and accreditation industry association should establish a management system for the untrustworthiness of certification bodies and certification personnel。For this，The association organized the drafting of the "Specification for the Management of Untrustworthiness of Certification Bodies and Certification Personnel (Draft for Solicitation of Comments)"，Violation of laws and regulations against certification bodies and certification personnel、Certification and accreditation standard specifications、The industry's self-discipline and regulation of untrustworthy conduct has made provisions on the disposition of untrustworthiness。The "Specifications for the Management of Untrustworthiness of Certification Bodies and Certification Personnel (Draft for Solicitation of Comments)" is hereby sent to you，Please carefully organize the study and discussion，Suggestions for revisions are proposed。Suggestions for amendments should be sent by e-mail to the e-mail address of the Self-Regulatory Department of the Association，The deadline for submitting comments and suggestions is: 9 month 16 day。 Email： yuancz@ccaa.org.cn Contacts：Yuan Changzhong Tel： 010-65994381 annex：《认证机构和认证人员失信管理规范（征求意见稿）》 ...

What is Quality Backtracking Quality backtracking refers to root cause analysis、Solve and continuously improve，Each quality traceability activity can form an effective PDCA quality loop，By improving the quality management level of the organization，Continuously improve customer satisfaction。 Quality backtracking is applied to the improvement of various issues in the company's three major business streams，It forms a closed-loop management with quality control，Guarantee continuous improvement，Improve the company's quality management level。 The following is the quality retrospective application model：Quality control and quality backtracking form a cycle，Ensure that problems in the operation of the organization are continuously improved，The result is increased customer satisfaction。 How to apply quality backtracking Overview of the quality traceability process The activities are unfolded as follows：The quality of the root cause analysis determines the quality of the quality backtracking activity，Root cause analysis is correct，in order to truly promote and guide the improvement of the management process，Solve the problem at the root。 How to ensure the quality of root cause analysis Any problems occur，are all due to the existence of corresponding "defects" in a business or event，This flaw is applied through a certain way、Business conditions are triggered，It ends up being a problem。 The mechanism of defect problems： Error：The execution of the activity does not meet the standards or prescribed requirements，Introduce a bug； Defect：Errors are hidden in the product、in business，Defects are formed； Fault/Failure：The final product delivered、Business Results，The desired effect was not achieved，Such as product failure、Business failure； Quality backtracking cause analysis of defect introduction points：The root cause of the problem is usually at the "defect introduction point"，For example，We organize a quality retrospective of customer complaints caused by a product failure，The software supervisor locates the root cause of a code writing error，Pointing out that it is the responsibility of an employee，The actual investigation shows that there are no writing standards and requirements for this kind of code，Each employee does it according to their own understanding，The code outputs are all different，The employee happens to be a newly hired software engineer，So the problem is flawed at the point of introduction：There are no writing standards and requirements for this type of code，Improvements revolve around establishing standards and specifications for writing code，Carry out standard popularization training。 Defect control points：The root cause of the problem is usually not at the "defect control point"，Control points are not the source of the problem。For example，The above product failure is a code writing error，In the course of internal projects，Control points have code reviews、Software UT、 SDV、SIT and other test control points，When organizing backtracking，We do use cases and perform analysis from each control point，If the fault is found at the time of the control point "Software UT".，Conduct a trace，It was found that there was a lack of logical use cases for the software UT control point。 Root cause analysis steps、Improvement & Organizational Assurance Quality Retrospective Activities "Don't Be Written by One Person"，From bugs to defects to failure issues，All of them have gone through multiple processes，Multiple roles，Transfer of multiple businesses，Quality backtracking requires the participation of business stakeholders，Form a group to proceed。 Quality Retrospective Case Sharing Recommended Sharing： This quality backtracking activity solves the problem of "wrong model of chip device procurement."、mixed" and other series of problems，Organize the formation of material packaging label model standards，Optimization of incoming inspection standards (increased part number extension inspection items)，Traceability management of IC incoming inspection records，Material procurement, device model concretization, etc； The backtracking process is simple and clear，Directive，The group applied brainstorming in the process of cause analysis、system diagrams and other quality tools。 This article originates from China Certification，If there is any impact or inconvenience，Please contact us，We will retract this article as soon as possible。 ...