80% of the quality problems are management problems!

• A few bad are tolerated，Unexpected blemishes are inevitable；
• Quality is the responsibility of the quality control department；
• Only the inspection of the product is emphasized，The inspector is responsible for resolving the defective product；
• Something went wrong，I think it's a matter of the quality department。

I want many friends who do quality work，I have all felt this way to a greater or lesser extent。Often when writing reports，The quality department is done by one person，The rest of the departments basically didn't care；The boss doesn't think quality is very important，R&D is important，It's all about making money。So，The quality department does not have any place in the company，Often a few words of truth are spoken，It's time for a flash。

• 产品开发前问题不处理好，The first-pass rate of mass production is too low，I hope to rely on quality to fight fires，I want to increase the frequency of testing，This reduces the number of defective or non-conforming products；
• Add rework material，Non-conforming materials，However, it has not been tested beforehand，There is no accurate perception of product quality fluctuations；
• The customer is rushing for the goods，Pressure from above，The boss speaks on the basis of his so-called practical experience，For products that are not within the scope of the standard，Implement special releases，Cause product problems；
• The industry has raised the quality standards for its products，The company still produces according to the original standards；
• There are non-human quality problems in the production process，but it is not in the detection frequency range, etc。

案例一：An auto part，Using ABS (750SQ) manufactured by a company，After using 3.4 tons，It was found that the plastic parts made of this raw material had black spots on the surface，Resulting in unqualified products，Huge losses were caused。

Case 2：A company produces white film for milk film，All the test items are qualified，So the method is factory，But film producers at the time of use，It was found that the masterbatch tasted more unpleasant，Later, a complaint was filed。Finally leads，Orders of several hundred tons，It's just because of such a quality problem，Yellow。Thankfully，The user did not produce the film，Otherwise, the consequences will be really unimaginable。

Case 4：Due to the lack of strict control of the moisture content of the plastic，Resulting in plastic products manufacturers in the process of using plastics，Various bubbles appear on the plastic，This leads to the production of a large number of non-conforming products，The last few dozen tons of plastic，Return them all，and compensate for the damage that has been caused。

For the case of the emergence of quality in plastics，Common。If these situations have to be carried by the quality department，That's really wrong。

The author thinks，Every aspect of the quality management system，All are subject to quality control，Obviously, these controls are not fully undertaken by the quality control department or the quality management department，These controls must be implemented by the people in the best position。For example，It is easy to find quality problems in the production process of some products，But it is difficult to detect in the test，At this time，The production operator is obviously more aware of quality issues than the quality inspector，If the operator does not actively control the quality，Rely only on quality inspectors to check the gates，It is difficult to fundamentally guarantee the quality of products。

产品在设计阶段就基本定位了，Then the quality is all about procurement、Processing and manufacturing、wrap、Shipping is guaranteed，Keep these links under control，The quality is naturally controlled。So product quality is achieved in the design and production process，Quality is achieved through process management。How to control product quality：

first，树立品质是企业的命脉意识

要全员认识到：The quality of the product is not good，There is no market for the product，There is no market for the product，The business loses its source of profit，It's been a long time，Businesses will go out of business，This is followed by employee unemployment。For companies, of course，Even if the product market is good，But we must also "be prepared for danger in times of peace"，Make the product quality better，Create a better corporate reputation。Saying goes："If you are in full bloom，Fresh breeze"。

second，树立品质的客户意识

一切以客户为中心，Think of yourself as a customer，Think of yourself as the operator of the next process，Think of yourself as a consumer of a product。such，In the course of work, you will consciously do a good job，Everyone did a good job，The quality of the product will be guaranteed，If you cut corners at work，It will be their own vital interests that are harmed。

即使生产中投入大量的检验人力去把关，A large number of defective products and even rejects are generated due to failure to control from the source during production，The cost of the product will be greatly increased。In addition, some product quality problems may not be discovered and remedied from the subsequent process，This requires us to get things done right the first time，Prevent quality problems。

fourth，树立品质的程序意识

品质管理是全过程、Company-wide，And between the various processes，Work must be orderly across all departments of the company、effective，All quality management personnel are required、The operator strictly follows the procedure，If you don't work according to the procedure, the chances of making mistakes increase，The quality of the product cannot be guaranteed。

fifth，树立品质的责任意识

质量问题有80%出于管理层，And only 20% of the problems originate from employees，Other words，Managerial controllable defects account for about 80%，Operator-controllable defects are generally less than 20%。At the same time as the manager improves the management level，It is also necessary to make the operator aware of the following four points：

• The operator knows how he does it and why he does it；
• The operator knows whether the product he produces meets the requirements of the specification；
• The operator knows what happens if the product he produces does not meet the specifications；
• The operator has the ability to correctly handle abnormal situations。

sixth，树立品质的持续发送意识

品质没有最好，Only better；Quality improvement is a continuous process、A process of continuous improvement，It follows the PDCA model，The PDCA model can be briefly described as follows：

P—Planning：According to the requirements of the product，Develop an improvement plan；

D — Implementation：Implementation plan；

C—Check：According to product requirements，Processes and products are inspected；

A — Disposal：Take action，To continuously improve product quality。

保证品质，The pursuit of profit is the eternal goal of the enterprise。Enterprises need to develop，I have to pay attention to the cost of production，However, cost goes hand in hand with quality，The quality is well done，The cost of the product can be reduced to a minimum，If the quality of the product is not good，Frequent customer return complaints，Then his cost will remain high，It even pushes businesses into a corner。

伴随时代的发展，The concept of quality management is also constantly updated，Need to learn。Successful companies in the new era will belong to those that learn and grow，Strengthen internal training，Improve the ability of all employees to work and innovate，It will make the enterprise prosperous，Change with each passing day。So，"Quality starts with education，Finally education。”

事实证明，Those successful companies strictly produce products according to the concept of "products are produced".，They strictly control every aspect of product production，Ensure that the quality of each link is error-free，One ring is tightly linked to the other，In this way, the products produced are qualified and good products，to stand the test of the market。