How to do a management review? 8 aspects,A comprehensive introduction to the review process and key takeaways
One、概述 首先,介绍一下标准关于质量管理体系管理评审的要求。标准第9.3.1条规定“最高管理者应按照策划的时间间隔对组织的质量管理体系进行评审,以确保其持的适宜性、充分性和有效性,并与组织的战略方向保持一致。” 我们来对标准做一个解读。鉴于时间关系,就不一一对着条文进行解释了,直接介绍标准要求。 First of all,管理评应由最高管理者(即法人代表、大BOSS)来主持管理评审的工作。管理评审一般是以会议的形式开展的。So,公司老板组织召开管理评审会议。 second,The main work of management evaluation is to evaluate the quality management system,The aim is to ensure the suitability of the system、充分性和有效性。Many people have been confused about the difference between management review and internal audit。 Internal audits focus on effectiveness,Evaluate whether the system is working effectively。Internal audit has compliance、The question of validity。 A management review is a system that is the object of discussion and review,体系的规定是否完全满足法规标准,是否充分全面,是否对公司预期目标有促进,是否存在阻碍,是否存在可以持续改进、提高的地方。 管理评审工作属于体系的PDCA的A环节,是持续提高的阶段。管理评审的重点是在未来,判定体系是否适宜未来的发展环境。 总的来说,管理评审主要是法人代表和部门负责人的事,相当于广开言路,听听建议,及时发现、处理问题,调整方向。 虽然它跟一般质量管理人员关系不大,但部门的报告还不是由咱们底下的人写。况且,终有一天你会当上部门负责人甚至法人的。So,了解管理评审的工作流程及主要内容,It's still necessary。 A management review is the highest level of quality meeting for a legal organization,Evaluate suitability、Sufficiency of validity,It can be combined with administrative summaries,The review must be conclusive。The general unit first affirms that the three sexes are compatible,But there are shortcomings,Then make a request for improvement。 below,Let's focus on the main workflow and key points of the management review。 Two、计划 首先,一般是由质量管理部门制定管理评审计划(有的公司以通知方案等形式),明确本年度管理评审工作的相关安排,经过管理者代表审核,由法人签字批准。 管理评审(或方案)的主要内容一般包括:评审时间、评审目的,评审范围和评审重点,参加评审部门(及人员),Judging basis,The content of the screening, etc。 Three、管理评审流程 实施管理评审的主要流程: Each department prepares input materials,Then pass the review meeting,Comment on the review inputs,Propose corrective and preventive measures for existing or potential nonconformities。After the end of the screening,A management review report should be prepared,And improve the review results according to the requirements。 一般公司应制定管理评审控制程序,规定实施管理评审工作的部门职责、工作流程以及需要产生、留存的相关记录。 Four、输入材料 管理评审的输入材料,是由各部门根据公司质量管理手册及相关程序文件,结合质量管理在本部门的运转情况,对公司质量管理体系的总结和评价性报告。 关于管理评审输入材料的模板,百度文库等网络平台上有很多模板,大家可以参考。其实最主要的是报告内容要全,要为管理评审会议提供全面、充分的输入材料,形式并不是很重要。 This focuses on the main elements that should be included in the input materials for the management review: The results of internal audits related to the department; Customer feedback (including customer satisfaction、customer complaints, etc.); The performance of the process and the conformity of the product (including the process、Results of measurement and monitoring of products and services); The status of corrective and preventive actions; Follow-up of the implementation of previous management review measures and their effectiveness; 可能影质量管理体系的各种变化;质量管理体系运行状况,包括质量管理方针、目标的适宜性和有效性; 其他改进的建议。 Five、管理评审会议 管理评审会议按照计划或通知的时间进行,由公司法人代表组织。各个部门的负责人参加管理评审会议,分别提交输入材料。 The heads of departments combine the work undertaken by their respective departments,Summarize the implementation of the company's quality management work in this department,And evaluate whether the quality management system is suitable for the current company's actual production、effective,make suggestions for improvement, etc。 Management review meeting,All departments are to speak,The system must be evaluated。This is a good opportunity to improve the company's quality management system。 公司法人代表肯定是最忙的,平时也没有那么多时间去了解质量管理体系的运转情况,都是交给管理者代表来管,这个时候专门抽出时间来听各部门负责人对公司质量管理体系的总结、评价和建议,可以说是机会非常难得,同时也是公司高层导重视质量管理的体现之一。 法人代表应根据各部门的输入材料,结合公司的质量方针、目标以及当前公司的发展战略方向,考虑是否调整公司的质量目标?是否对体系进行适应性修改完善?在哪些方面得到提高?有哪些工作所要改进和进一步加强? 要对存在或潜在的不合格项提出纠正措施,Or take precautions。 Six、管理评审报告 公司应根据管理评审的过程、The result is a management review output,and form a report。 The report of the management review should include measures in the following areas:: Quality management system for process improvements; Product improvements related to customer requests; Resource requirements。 The management review report is generally prepared by the management representative organization,Submitted to the general manager for approval,and distributed to all departments of the company,The quality management department or other designated departments or personnel are responsible for tracking the monitoring and implementation of management review improvement requirements、Tracking and verification。 The output of this management review can be used as one of the inputs for the next management review。If the management review results in a change in the documentation,应严格按照公司文件管理控制程序的相关要求执行。 对于管理评审中觉得对公司质量管理体系有一定影响,依规定应当采取纠正、预防措的问题,应按公司的纠正预防措施控制程序相关规定执行。 Seven、改进 对于管理评审报告提出的改进要求,责任部门应制订改进措施计划或方案,经管理者代表(也可部门负责人批准,视公司管理评审控制程序的职责权限规定而定)批准后实施。 Generally speaking,管理评审报告中明确的改进要求较为宏观。therefore,责任部门一般都要制定较为详细的改进计划或实施方案,这也是贯彻质量管理PDCA循环概念的体现之一。 若责任部门直接在工作中按改进要求改进,但未能提供相关成文信息(包括文件和记录),则难以有说服力,不仅在接受外部审核时难以让人信服,就算是验证改进要求执行情况的公司质量管理部门,也很难接受。 ...
focus | Another province issued the implementation opinions on strengthening the construction of the quality certification system and promoting total quality management
为贯彻落实《国务院关于加强质量认证体系建设促进全面质量管理的意见》(国发3号),湖南省日期出台《湖南省人民政府关于加强质量认证体系建设促进全面质量管理的实施意见》(湘政发28号)。内容主要包括构建大质量认证工作格局、Expand the coverage of quality certifications、Improve the credibility of quality certification、Cultivate and develop the inspection, testing and certification service industry、加强全面质量管理等七大方面的内容。The following is the full text of the Implementation Opinions: 湖南省人民政府 关于加强质量认证体系建设促进 全面质量管理的实施意见 湘政发〔2018〕28号 各市州、The people's governments of counties, districts, and districts,Provincial government departments、Directly subordinate agencies: In order to thoroughly implement the "Opinions of the State Council on Strengthening the Construction of Quality Certification System and Promoting Total Quality Management"(Guo Fa [2018] No. 3),Fully implement the strategy of strengthening the province with quality,Promote the high-quality economic and social development of Hunan Province, Now strengthen the construction of Hunan Province's quality certification system、To promote total quality management, the following implementation suggestions are proposed。 一总体要求 (One)Guiding ideology。Guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era,Fully implement the 19th National Congress of the Communist Party of China and the 2nd Central Committee of the 19th National、The spirit of the Third Plenary Session,In accordance with the requirements of high-quality development,Conscientiously implement the Party Central Committee、Decision-making and deployment of the State Council,Focus on promoting supply-side structural reform as the main line,Insist on improving the quality、Boost big industries、Serving the big market,Further improve the quality certification system and mechanism,Improve the supply level of quality certification services and industry innovation capabilities in our province,Better play "Deliver Trust."、service development".,Improve the product across the board、engineering、Service and environmental quality,Promote the economic development of the province into the era of quality。 (Two)The main objective。Through 3-5 years of effort,Our province's quality certification organization system、Regulatory system、The public service system is basically perfect,Certification, accreditation, inspection and testing are integrated into all fields of economy and society,Credibility has been significantly improved,The degree of acceptance has been significantly improved;Produce probative data to the public、The inspection and testing institutions of the results have all passed the qualification certification in accordance with the law,Compulsory certification products and their manufacturers are all certified,More than 80% of industrial enterprises above designated size have passed the certification rate of ISO9001 quality management system;The quality management capabilities of all kinds of enterprise organizations, especially small and medium-sized enterprises, have been significantly enhanced,Main products:、engineering、Services, especially consumer goods、The quality level of food and agricultural products has been significantly improved,Form a number of internationally competitive quality brands。 二 构建大质量认证工作格局 (Three)Improve the working mechanism of quality certification。Strengthen the overall planning for the construction of the quality certification system,Avoid multiple management and duplicate reviews,Maintain the uniformity and authority of quality certification work。Break industry monopolies and market barriers,Smooth channels for information exchange,Realize mutual recognition and universality of certification results。Improve mechanisms for mutual assistance in law enforcement,Promote departmental linkage supervision、Regulated in accordance with the law。Establish a joint conference system for inspection, testing and certification in Hunan Province,Strengthen the overall planning and coordination function,Promote the formation of "government-led."、Departmental union、Pluralistic co-governance、co-construction and sharing".。 (Four)Innovate the quality certification supervision system。Improve the "legal norms".、Administrative supervision、Binding on Recognition、Industry self-discipline、"social supervision" five-in-one supervision system。Make full use of big data technology and information sharing platform,Implement the "Internet + certification supervision" method,Vigorously improve the intelligent level of quality certification supervision。Disclose quality certification information to the public in a timely manner,Establish and improve the traceability mechanism of the whole process of quality certification,Improve risk early warning、Rapid disposal、Information circulars、Measures such as retrospective retrospective,Effectively promote scientific supervision、Precise supervision。 三 拓展质量认证覆盖面 (Five)Effectively promote compulsory certification。Increase the number of security involved in accordance with the law、healthy、Compulsory certification and supervision of environmental protection and other products,Urge enterprises to carry out compulsory product certification in strict accordance with the certification catalog。Establish and improve the files of enterprises certified by compulsory product certification,Relying on modern information technology means,Strengthen risk early warning and control。According to the level of enterprise management and integrity,Implement the classification supervision of compulsory product certification certified enterprises,It is strictly forbidden to enter the market for products included in the catalogue but not subject to mandatory certification。 (Six)Carry out in-depth voluntary certification。Actively promote pollution-free agricultural products、Green、Organic products、Geographical indications for agricultural products、Forest Food Certification,Encourage the creation of national organic product certification demonstration zones。Comprehensively promote green product certification,Improve green product standards、authentication、Identification system。Guide enterprises to develop energy-saving products、Low-carbon product certification,Promote the environmental management system、Energy management system certification。Vigorously develop robots、Internet of Things、Urban rail transit equipment and other high-end products and health、educate、finance、Certification of services in the field of elderly care,Increase the supply of high-quality products and services。Support the use of certification means to promote regional brand building,Cultivate advantageous industries and fist products,Enhance the competitiveness of the regional economy。 (Seven)Continue to promote "two-type certification"。Give full play to the exemplary and leading role of certification in the construction of a resource-saving and environment-friendly society,Actively promote a series of certification services such as "two-type villages", "two-type scenic spots", "two-type catering enterprises" and "two-type industrial enterprises".,Create a "two-type certification" brand。Actively integrate into the rural revitalization strategy,Cultivate new agricultural business entities,Improve the socialized agricultural service system,Promote the priority development of rural agriculture。 四 提高质量认证公信力 (Eight)Standardize the administrative licensing of inspection, testing and certification。clean、conformity、Standardize existing certifications,Eliminate unreasonable charges,Resolutely control the chaos of certification。Comprehensively clean up administrative licensing matters involving inspection and testing capabilities,Avoid duplicate reviews,Implement unified qualification management。Further optimize the approval process for the qualification certification of inspection and testing institutions,Promote the qualification certification of inspection and testing institutions and the qualification licensing of related industries across industries、Cross-departmental joint approval,Realize "only run once" and "one network for all"。 (Nine)Improve the quality certification acceptance mechanism。Promote procurement in the market、Industry management、Administrative supervision、The results of inspection, testing and certification are widely accepted in fields such as social governance。Encourage all levels and departments to adopt certification, accreditation, inspection and testing results in the process of policy implementation and technical supervision,Reduce direct intervention in the market by purchasing third-party reviews。 (Ten)Intensify certification and supervision。Fully implement the cross-departmental "double random".、1. Public" supervision,Strengthen inspection, testing and certification institutions and certified enterprises、Linkage supervision of products,Crack down on illegal inspection, testing and certification activities and forgery、Fraudulent use、Buying and selling certification certificates or certification marks,Ensure the validity and credibility of the certification。There is tampering with the data、Issuing false test data and results、Inspection and testing institutions that exceed the scope of qualification certification and other violations of laws and regulations,It shall be strictly investigated and dealt with in accordance with the law。in food、environment、Construction engineering and other testing fields to carry out special rectification actions。 (Eleven)Strictly implement the responsibilities of practitioners and personnel。Strictly implement the main responsibility of practitioners for inspection, testing and certification results、Joint and several liability for product quality,Improve the accountability mechanism for the whole process of employees participating in inspection, testing and certification activities,Establish a system in which witnesses are responsible for the results of inspection, testing and certification,Implement "who issues the certificate.",Who is responsible;Who signs,Who's responsible"。Implement a system of public commitments and information disclosure by practitioners,Establish integrity files for practitioners and practitioners,Improve punishment mechanisms for untrustworthiness such as permanent withdrawal and lifetime bans,Increase the cost of illegal and untrustworthy behavior。Practitioners whose qualification certificates have been revoked due to violations of laws and regulations,You cannot reapply for three years。 五 培育发展检验检测认证服务业 (twelve)Promote the innovation and development of industry institutions。Accelerate the cross-departmental inspection and testing certification institutions、Cross-industry integration,Vigorously introduce internationally renowned inspection, testing and certification institutions,Strive to cultivate a group of qualified、Reputable、Influential brand labs,Promote the inspection, testing and certification service industry to become stronger, better and bigger。Encourage industry institutions to increase investment in innovation,Deploy the innovation chain around the industrial chain,Research and development of new technologies for inspection, testing and certification around market and policy needs。Support inspection, testing and certification institutions to improve metrological verification、Analytical testing、Inspection and testing、Standards Studies、Risk assessment and other professional service levels,Build an online marketing platform,Innovative marketing model,Open up the "last mile" of inspection, testing and certification to enterprises and consumers。 (A baker's dozen)Promote the agglomeration of inspection, testing and certification industries。Actively promote the construction of a demonstration area for the national public service platform for inspection, testing and certification,Actively support the inspection and testing equipment manufacturing base、Science and Technology Park of Central South University(R&D)ABP、Construction of the Innovation and Entrepreneurship Corridor on Bachelor's Road,Promote information、talent、Industrial agglomeration and development。Focus on construction projects、Life Sciences、Food and drugs、agricultural products、environment、Industrial products、automotive and other fields,Form a new industrial aggregation model with inspection, testing and certification as the "connector".,Promote the integrated development of the inspection, testing and certification industry and manufacturing industry at a higher level。 (fourteen)Promote international cooperation and exchanges in inspection, testing and certification。Encourage inspection, testing and certification institutions in the province to actively introduce foreign advanced certification standards、Technology and services,Carry out digestion, absorption and re-innovation。Support the inspection, testing and certification institutions in the province to expand international business with a focus on countries along the "Belt and Road" and major trading countries,Promote inspection, testing and certification and foreign investment and financing、Integrated development of foreign project contracting。 六 加强全面质量管理 (fifteen)Transform the way government quality is governed。Strengthen quality infrastructure,Actively adopt international advanced quality management standards。Encourage all industries to actively develop new quality management tools,Vigorously introduce international advanced quality management methods and transform and upgrade,Build a "toolbox" for quality management in Hunan。Encourage government departments at all levels, especially industry authorities, to establish and implement quality management systems,Apply advanced quality management methods such as performance excellence,Introduce a third-party quality governance mechanism,Transform government functions and management methods,Improve administrative efficiency and government credibility。 (sixteen)Guide enterprises to strengthen quality management。Encourage enterprises to use quality certification to strengthen quality management,Promote the comprehensive extension of advanced standards and methods of quality management to both ends of the industrial chain and the field of social governance。Promote enterprises to learn and apply the new version of quality management system standards,Complete the change of the enterprise quality management system。Support enterprises to carry out quality research extensively、Quality comparison、Waste reduction and loss reduction、quality cost control and other activities。Encourage and guide large and medium-sized enterprises to carry out quality management "leader" action,It has led to an overall jump in the quality management level of various industries。Play industry associations、The service functions of social organizations such as professional institutions,Carry out socialization、Mass quality service action。 7. Strengthen organizational leadership and policy safeguards (seventeen)Strengthen organizational leadership。Cities and states、The people's governments of counties and districts should put the construction of the quality certification system on the important agenda,Included in economic and social development plans,Comprehensively strengthen the overall coordination and comprehensive management of inspection, testing and certification。It is necessary to strengthen the capacity building of certification supervision,Enrich the supervision force of grassroots certification,Implement the functions of the certification regulatory body、Staffing and funding,Stabilize and strengthen the quality certification supervision team。It is necessary to formulate a specific plan of action,Improve supporting policies,Ensure that the construction of quality certification system is strengthened、Promote the implementation of various decisions and deployments of total quality management。 (eighteen)Increase publicity and guidance。Vigorously promote the quality culture,Disseminating advanced quality management methods,Popularize the knowledge of quality certification,Promote products that have achieved quality certification,Integrate quality certification into all fields of economic and social development。Vigorously strengthen the publicity and education of laws and regulations related to the quality certification system,Provide a good legal atmosphere for promoting the construction of the province's quality certification system。Rationally guide production and consumption,Enhance market confidence,Stimulate the momentum of quality improvement,Improve the quality awareness and integrity awareness of the whole society。Carry forward the spirit of craftsmanship and entrepreneurship,Let the pursuit of excellence、Advocating quality has become the whole society、The value orientation of the whole nation and the spirit of the times。 (nineteen)Strengthen comprehensive safeguards。Improve the diversified fundraising and guarantee mechanism for the development of quality certification。Carry out inspection and testing of enterprises、Expenses incurred in quality certification activities such as certification and accreditation,Those who meet the requirements shall enjoy policies such as additional deduction of R&D expenses in accordance with the provisions of the tax law。Promote the inclusion of quality certification services in the province's scientific and technological innovation system,Qualified inspection, testing and certification institutions will be recognized as high-tech enterprises。In government procurement activities,Prioritize the procurement of quality products and services that have obtained quality certifications。 湖南省人民政府 2018年12月11日 来源:国家认监委 声明:This website is reprinted、share、statement、Views remain neutral,The purpose is only to convey more information,The copyright belongs to the original author。If the copyright of the work is involved,Please contact us,We will remove the content as soon as possible! ...
shocking ! CCTV exposed that more than 7,000 tons of hazardous waste are still missing......
CCTV News:复垦土地是对被破坏或退化的土地进行再生利用、使生态系统得以恢复的一种措施。however,在江苏泰兴,有村民却反映,他们村复垦的土地不知为什么竟发出难闻刺鼻的气味,闻了让人很难受。And,不止一个村,附近多个村多个复垦地块都有类似情况。接到村民反映,焦点访谈记者对事情进行了调查,结果让人震惊。复垦土地下隐藏着吓人的真相,来看焦点访谈记者调查。 江苏泰兴市张桥镇的一片绿化带,之前是个鱼塘,两年前的2016年10月,有人开始对郭桥村这个鱼塘进行填埋,说是要土地复垦。可是项目开工没多久,村民们就发现有些不对劲。 泰兴市张桥镇郭桥村村民 徐云:“用大车子拉来在那里。就是黑土,当时我到那儿一看味道大得很。” 泰兴市张桥镇郭桥村村民 薛新和:“有生活垃圾有黑土啥都有。一边倒一边撒药,那个喷雾器一边撒药。不撒药气味难闻,人受不了。我们打110举报处理。” 村民们举报后,镇派出所民警和相关部门到了现场,找到了项目的承包方刘志荣,但刘志荣至今也不承认当时填埋了化工垃圾。尽管施工方不承认填埋的是黑色的化工垃圾,但相关部门调查后发现,现场填埋的的确是化工垃圾,是从附近的泰兴市友联精细化工有限公司运过来的。这些化工垃圾是这个厂生产一种叫单氰胺的产品时,产生的工业固体废弃物。 我国的《固体废物污染环境防治法》中明文规定:Do not dump without permission、stack、丢弃、遗撒固体废物。 有关部门决定让友联化工和项目承包方将这些单氰胺废渣和生活垃圾拉走。但是村民们称这些化工垃圾并没有全部拉走。记者找来了一台挖掘机想一探究竟。挖掘机一开始挖,就发现了带着强烈氨气气味的黑色物质。 再往下挖,黑色的污水越来越多,现场挖掘不得不停止。看来2016年友联化工和项目承包方,并没有将填埋的化工垃圾全部拉走。非但如此,村民们称,之后在郭桥村、临近的薛庄村,还有其他几个村庄进行的多个土地复垦项目中,化工垃圾又出现了,并且规模越来越大。 这些村庄的鱼塘一个接着一个被填,土地复垦项目竟然又变成了垃圾填埋场。村民们说,他们多次举报也没有人管。工程从2016年持续到2017年年底,当填到薛庄村的一个鱼塘时,有人实在看不下去了,2017December 6, year,王先生将此事举报到泰兴环保局。 泰兴市环保局调查后发现,薛庄村的黑色化工垃圾跟之前在郭桥村发现的一样,也是从友联化工厂拉出来的。把它填到池塘里的,也是复垦项目承包方刘志荣。虽然友联化工和施工方都推卸责任,环保部门认定他们就是责任方,并责令他们把这些化工垃圾清理干净。 泰州市泰兴环保局工作人员告诉记者,调查的时候拉走了80多吨,20多车。全部拉回了固废堆场。这些化工垃圾真的全部清运走了吗?2017年12月26日泰州市公安局食药环侦支队介入此案调查,发现有许多从薛庄村土地复垦地块拉出的单氰胺废渣,被堆放在离这里10公里左右的姚王镇桑木村路边。 泰兴市公安局治安大队副大队长殷爱文说:“非法处置危险废物3吨是要立案追诉追他法律责任,超过100吨量刑可能很重。”经过调查发现,友联化工和土地复垦施工方在薛庄村倾倒的单氰胺废渣,远远超过了他们所称的80吨。 殷爱文表示,After investigation,能够认定的从2017年4月25日到7月7日,以及2017年12月5日到12月7日,这两段时间,倾倒的废弃物总计就达到7977.6吨。这些危险废弃物会对居民和环境带来严重危害,那剩余的7000多吨危险废弃物又到哪儿去了呢?村民们表示,只拉走了一小部分,大部分埋在底下。 记者像在郭桥村时那样,随机选了一个地方,用挖掘机一挖,就挖出了大量散发着浓烈氨气味的单氰胺废渣。看来,这下面还存有大量的危险废弃物。村民们多次举报,当地媒体予以曝光,可为什么近8000吨的危险废弃物只拉走了80多吨,7000多吨危险废弃物下落不明,无人监管。 source:央视网 声明:This website is reprinted、share、statement、Views remain neutral,The purpose is only to convey more information,The copyright belongs to the original author。If the copyright of the work is involved,Please contact us,We will remove the content as soon as possible! ...
