Bulk returns due to quality issues、Rising costs、Customer satisfaction decreases，Eventually, it will lead to the loss of the market，This, in turn, can lead to an existential crisis for the company。This is not alarmism，This is the lesson of many corporate blood。 This review reviews the various problems that have arisen in the company's quality management in recent years，In summary, we can find several misunderstandings about quality management： The first mistake：The factory products do not meet the company's quality standards We often cause the products to be shipped for various reasons that do not meet the company's quality requirements，For example, due to poor management of the procurement system, the same style of different materials will eventually lead to the washing effect、feel、Colors vary, etc； For example, due to the lack of meticulous audit, the process preparation does not meet the requirements of the board coating process，However, there is no coordination between the production plants (or workshops).，Some are dressed in the same way，Some are based on the order，The results of the product process effect vary greatly； Another example is the urgency of the delivery due to poor production planning or procurement delays，Lowering quality requirements in order to catch up with goods，Finally, some defective products will be shipped normally，Although we were able to convince our customers through our merchandise department (marketing department) to accept these products that did not meet the quality standards，And it does ensure that those small imperfections will not affect the appearance of the product、Functionality and Applicability，But what we didn't realize was that we were not looking at the quality of our products，You might think there's nothing wrong with that，Because we have a lot of objective reasons。But our customers won't accept these far-fetched reasons，Clothing is not a high-tech product，It is highly susceptible to imitation and imitation，There are many clothing products of the same style and the same price on the market，If the quality of our products is not guaranteed，It will be abandoned by consumers at any time! If this will be the quality of the inconsistent situation，Take it for granted and take it in stride，There will inevitably be a cascade of problems。Because the problems are continuous，Gradually convince everyone that "life is the way it is"，Hence a vicious circle! The second error：Failure to effectively set standards for job appraisal or definition of quality results in employees doing their own thing in the company，There seems to be a tendency for quality standards to be based on the current situation，For example，When the product has 3% defective products，The quality standard is set as "standard defect rate of 3%"。Such quality standards seem to be precise and scientific，In fact, it has shown the weakness of the company in terms of manufacturing capabilities。 When employees find that they are not meeting the schedule，or failure to effectively control the time consumption，They naturally develop a "progress priority."，Cost is secondary，Quality third".。 "Yield rate" is a term commonly used in the production process，When everyone decides that mistakes cannot be avoided in the process of operation，The next step is to come up with a number that is tolerant of error。When the eligible booking is 95%，That means that 5% of errors are allowed。 As a result, employees are often rewarded by the company for making up for their mistakes，Internal company documents also often proudly report on how employees are "dedicated".，We strive to meet the quality requirements of our customers。But we overlooked one problem：If you get it right in the first place，Then the so-called "exhaustion" is simply unnecessary。 It's amazing，Managers have no idea how much of the company's resources are wasted by these returns and redones。 The third mistake：Quality has an economic cost, quality is free and creates revenue。 It is estimated that about 10% of the company's profits are currently spent on the inspection and disposal of defective products，The exact amount of these costs is not very precise，But there is a real basis for the enormity of waste。If we adopt a quality control method to prevent errors in advance，Then it only takes a small amount of money to educate employees and adjust work procedures，You can save a lot of money。 The fourth error：Quality issues are caused by people who actually work online, and many supervisors complain about the low quality of their employees、Morale is low，The quality of the work is poor。In fact, management is the biggest cause of poor quality，It's certainly easy to find fault with the performance of employees on the front lines，But their actions are heavily influenced by the plans and actions of their top management。 The fifth mistake：Quality is what the quality control department should do Unfortunately, many colleagues in the quality control system also believe that they should be responsible for the company's quality，For example, after the product is returned to the factory，People usually don't ask what the problems in production and R&D are，However, it was determined that it was the fault of the quality control department。 The production department thought it was producing so much every day，Of course, there will be defective products，This fallacy is deeply rooted in the hearts of the people。In fact, the work of the quality control department is in various feasible ways，Try to be objective and accurate in testing and evaluating whether the work of each department meets the specified standard requirements，They inspire everyone，Cultivate a positive attitude of "taking quality improvement as your own responsibility".，and arrange appropriate education and training programmes，But they can't do what they should do for other departments。 The company's biggest problem with quality is the management's refusal to face up to the root of the problem。 Management generally adopts the "headache doctor".，Foot pain" approach to deal with the problem，It's like squeezing a balloon，It's flattened here，The other side bulged again。This is undoubtedly the biggest obstacle to the company's progress。 We tend to get into a lot of problems，Even in times of financial difficulty，The gravity of the matter will be revealed。For companies，It is not to the market to be affected，The mistake is only discovered when the profit disappears。 To sum up, the company (factory) should effectively achieve the goal of quality management，It has to start at the top management，Because the top management is the soul of the company (factory).，Set goals for the company (factory) and push subordinates to achieve them。Only senior managers affirm the value of quality management，Take the lead in active participation and commitment，And organize professional management departments to implement quality control plans in a big way，Reward those who have accomplished，And continuous implementation and improvement，to face the unpredictable external environment，In this way, quality management can be truly implemented and not just a formality。 This article originated from the Auditor Learning House，If there is any impact or inconvenience，Please contact us，We will retract this article as soon as possible。
