Category: Industry news

Bulk returns due to quality issues、Rising costs、Customer satisfaction decreases，Eventually, it will lead to the loss of the market，This, in turn, can lead to an existential crisis for the company。This is not alarmism，This is the lesson of many corporate blood。 This review reviews the various problems that have arisen in the company's quality management in recent years，In summary, we can find several misunderstandings about quality management： The first mistake：The factory products do not meet the company's quality standards We often cause the products to be shipped for various reasons that do not meet the company's quality requirements，For example, due to poor management of the procurement system, the same style of different materials will eventually lead to the washing effect、feel、Colors vary, etc； For example, due to the lack of meticulous audit, the process preparation does not meet the requirements of the board coating process，However, there is no coordination between the production plants (or workshops).，Some are dressed in the same way，Some are based on the order，The results of the product process effect vary greatly； Another example is the urgency of the delivery due to poor production planning or procurement delays，Lowering quality requirements in order to catch up with goods，Finally, some defective products will be shipped normally，Although we were able to convince our customers through our merchandise department (marketing department) to accept these products that did not meet the quality standards，And it does ensure that those small imperfections will not affect the appearance of the product、Functionality and Applicability，But what we didn't realize was that we were not looking at the quality of our products，You might think there's nothing wrong with that，Because we have a lot of objective reasons。But our customers won't accept these far-fetched reasons，Clothing is not a high-tech product，It is highly susceptible to imitation and imitation，There are many clothing products of the same style and the same price on the market，If the quality of our products is not guaranteed，It will be abandoned by consumers at any time! If this will be the quality of the inconsistent situation，Take it for granted and take it in stride，There will inevitably be a cascade of problems。Because the problems are continuous，Gradually convince everyone that "life is the way it is"，Hence a vicious circle! The second error：Failure to effectively set standards for job appraisal or definition of quality results in employees doing their own thing in the company，There seems to be a tendency for quality standards to be based on the current situation，For example，When the product has 3% defective products，The quality standard is set as "standard defect rate of 3%"。Such quality standards seem to be precise and scientific，In fact, it has shown the weakness of the company in terms of manufacturing capabilities。 When employees find that they are not meeting the schedule，or failure to effectively control the time consumption，They naturally develop a "progress priority."，Cost is secondary，Quality third".。 "Yield rate" is a term commonly used in the production process，When everyone decides that mistakes cannot be avoided in the process of operation，The next step is to come up with a number that is tolerant of error。When the eligible booking is 95%，That means that 5% of errors are allowed。 As a result, employees are often rewarded by the company for making up for their mistakes，Internal company documents also often proudly report on how employees are "dedicated".，We strive to meet the quality requirements of our customers。But we overlooked one problem：If you get it right in the first place，Then the so-called "exhaustion" is simply unnecessary。 It's amazing，Managers have no idea how much of the company's resources are wasted by these returns and redones。 The third mistake：Quality has an economic cost, quality is free and creates revenue。 It is estimated that about 10% of the company's profits are currently spent on the inspection and disposal of defective products，The exact amount of these costs is not very precise，But there is a real basis for the enormity of waste。If we adopt a quality control method to prevent errors in advance，Then it only takes a small amount of money to educate employees and adjust work procedures，You can save a lot of money。 The fourth error：Quality issues are caused by people who actually work online, and many supervisors complain about the low quality of their employees、Morale is low，The quality of the work is poor。In fact, management is the biggest cause of poor quality，It's certainly easy to find fault with the performance of employees on the front lines，But their actions are heavily influenced by the plans and actions of their top management。 The fifth mistake：Quality is what the quality control department should do Unfortunately, many colleagues in the quality control system also believe that they should be responsible for the company's quality，For example, after the product is returned to the factory，People usually don't ask what the problems in production and R&D are，However, it was determined that it was the fault of the quality control department。 The production department thought it was producing so much every day，Of course, there will be defective products，This fallacy is deeply rooted in the hearts of the people。In fact, the work of the quality control department is in various feasible ways，Try to be objective and accurate in testing and evaluating whether the work of each department meets the specified standard requirements，They inspire everyone，Cultivate a positive attitude of "taking quality improvement as your own responsibility".，and arrange appropriate education and training programmes，But they can't do what they should do for other departments。 The company's biggest problem with quality is the management's refusal to face up to the root of the problem。 Management generally adopts the "headache doctor".，Foot pain" approach to deal with the problem，It's like squeezing a balloon，It's flattened here，The other side bulged again。This is undoubtedly the biggest obstacle to the company's progress。 We tend to get into a lot of problems，Even in times of financial difficulty，The gravity of the matter will be revealed。For companies，It is not to the market to be affected，The mistake is only discovered when the profit disappears。 To sum up, the company (factory) should effectively achieve the goal of quality management，It has to start at the top management，Because the top management is the soul of the company (factory).，Set goals for the company (factory) and push subordinates to achieve them。Only senior managers affirm the value of quality management，Take the lead in active participation and commitment，And organize professional management departments to implement quality control plans in a big way，Reward those who have accomplished，And continuous implementation and improvement，to face the unpredictable external environment，In this way, quality management can be truly implemented and not just a formality。 This article originated from the Auditor Learning House，If there is any impact or inconvenience，Please contact us，We will retract this article as soon as possible。

today，The Certification and Accreditation Association of China (CCAA) issued a notice，For recent certification bodies、Serious violations of the law by certified personnel、Administrative Regulations、Untrustworthy conduct in departmental rules，CCAA organized the drafting of the "Standards for the Management of Untrustworthiness of Certification Bodies and Certification Personnel (Draft for Solicitation of Comments)" and solicited public comments，Suggestions for amendments should be sent by e-mail to the e-mail address of the Self-Regulatory Department of the Association，The deadline is: 9 month 16 day。   Notice on soliciting public comments on the "Norms for the Management of Untrustworthiness of Certification Bodies and Certification Personnel" Member units、Certification Bodies，Certified Personnel： CNCA has recently targeted certification bodies、Serious violations of the law by certified personnel、Administrative Regulations、Provisions are made in departmental rules for untrustworthy conduct，At the same time, it is required that the certification and accreditation industry association should establish a management system for the untrustworthiness of certification bodies and certification personnel。For this，The association organized the drafting of the "Specification for the Management of Untrustworthiness of Certification Bodies and Certification Personnel (Draft for Solicitation of Comments)"，Violation of laws and regulations against certification bodies and certification personnel、Certification and accreditation standard specifications、The industry's self-discipline and regulation of untrustworthy conduct has made provisions on the disposition of untrustworthiness。The "Specifications for the Management of Untrustworthiness of Certification Bodies and Certification Personnel (Draft for Solicitation of Comments)" is hereby sent to you，Please carefully organize the study and discussion，Suggestions for revisions are proposed。Suggestions for amendments should be sent by e-mail to the e-mail address of the Self-Regulatory Department of the Association，The deadline for submitting comments and suggestions is: 9 month 16 day。 Email： yuancz@ccaa.org.cn Contacts：Yuan Changzhong Tel： 010-65994381 annex："Specifications for the Management of Untrustworthiness of Certification Bodies and Certification Personnel (Draft for Solicitation of Comments)" China Certification and Accreditation Association 2018 year 8 month 30 Date Attachment Specifications for the Management of Untrustworthiness of Certification Bodies and Certified Personnel (Draft for Solicitation of Comments) Chapter I: General Provisions Article 1: In order to implement the requirements of the State Council on strengthening credit management，Strengthen credit management of certification bodies and certification personnel，Promote the establishment of professional credit for certification bodies and certified personnel，Continuously improve the quality of certifications，Establish the credibility of certification，This specification is hereby formulated。 Article 2: Untrustworthy conduct by certification bodies and certification personnel is to be managed in accordance with these Norms。 Read More …

What is Quality Backtracking Quality backtracking refers to root cause analysis、Solve and continuously improve，Each quality traceability activity can form an effective PDCA quality loop，By improving the quality management level of the organization，Continuously improve customer satisfaction。 Quality backtracking is applied to the improvement of various issues in the company's three major business streams，It forms a closed-loop management with quality control，Guarantee continuous improvement，Improve the company's quality management level。 The following is the quality retrospective application model：Quality control and quality backtracking form a cycle，Ensure that problems in the operation of the organization are continuously improved，The result is increased customer satisfaction。 How to apply quality backtracking Overview of the quality traceability process The activities are unfolded as follows：The quality of the root cause analysis determines the quality of the quality backtracking activity，Root cause analysis is correct，in order to truly promote and guide the improvement of the management process，Solve the problem at the root。 How to ensure the quality of root cause analysis Any problems occur，are all due to the existence of corresponding "defects" in a business or event，This flaw is applied through a certain way、Business conditions are triggered，It ends up being a problem。 The mechanism of defect problems： Error：The execution of the activity does not meet the standards or prescribed requirements，Introduce a bug； Defect：Errors are hidden in the product、in business，Defects are formed； Fault/Failure：The final product delivered、Business Results，The desired effect was not achieved，Such as product failure、Business failure； Quality backtracking cause analysis of defect introduction points：The root cause of the problem is usually at the "defect introduction point"，For example，We organize a quality retrospective of customer complaints caused by a product failure，The software supervisor locates the root cause of a code writing error，Pointing out that it is the responsibility of an employee，The actual investigation shows that there are no writing standards and requirements for this kind of code，Each employee does it according to their own understanding，The code outputs are all different，The employee happens to be a newly hired software engineer，So the problem is flawed at the point of introduction：There are no writing standards and requirements for this type of code，Improvements revolve around establishing standards and specifications for writing code，Carry out standard popularization training。 Defect control points：The root cause of the problem is usually not at the "defect control point"，Control points are not the source of the problem。For example，The above product failure is a code writing error，In the course of internal projects，Control points have code reviews、Software UT、 SDV、SIT and other test control points，When organizing backtracking，We do use cases and perform analysis from each control point，If the fault is found at the time of the control point "Software UT".，Conduct a trace，It was found that there was a lack of logical use cases for the software UT control point。 Root cause analysis steps、Improvement & Organizational Assurance Quality Retrospective Activities "Don't Be Written by One Person"，From bugs to defects to failure issues，All of them have gone through multiple processes，Multiple roles，Transfer of multiple businesses，Quality backtracking requires the participation of business stakeholders，Form a group to proceed。 Quality Retrospective Case Sharing Recommended Sharing： This quality backtracking activity solves the problem of "wrong model of chip device procurement."、mixed" and other series of problems，Organize the formation of material packaging label model standards，Optimization of incoming inspection standards (increased part number extension inspection items)，Traceability management of IC incoming inspection records，Material procurement, device model concretization, etc； The backtracking process is simple and clear，Directive，The group applied brainstorming in the process of cause analysis、system diagrams and other quality tools。 This article originates from China Certification，If there is any impact or inconvenience，Please contact us，We will retract this article as soon as possible。

CCTV News：Jiangsu Provincial People's Government v. Anhui Haide Company, a case of compensation for ecological and environmental damages, which has attracted much public attention，The Taizhou Intermediate People's Court made a first-instance judgment today (27th).，The defendant, Anhui Haide Company, compensated the plaintiff for environmental restoration fees and other expenses of 54.8285 million yuan。The provincial-level people's government is the subject of litigation in a lawsuit against an enterprise for compensation for damage to the ecological environment，This is the first of its kind in the country。 The sentencing began at 10 a.m。Surprisingly，The defendant and his attorney did not appear in court on time today，The verdict was pronounced in absentia for the defendant。The court verdict shows，Yang Feng, manager of the marketing department of Haide Company，In May 2014, 102.44 tons of waste lye generated by the company in the production process were used，It was handed over to Li Hongsheng and others, who were not qualified to dispose of hazardous waste，Sun Zhicai、Ding Weidong and others successively discharged the waste lye into the Yangtze River and the Xintongyang Canal several times，Serious pollution of the environment，As a result, drinking water sources in Jingjiang and Xinghua City were interrupted。 The court held that the hearing was held，In this case, the environmental pollution incident caused Jingjiang、The domestic water supply of residents in Xinghua urban area and surrounding towns has been suspended for dozens of hours，It seriously threatens the normal production and life of the masses。Particularly serious，The incident occurred during the Yangtze River fishing moratorium。The defendant's illegal disposal of waste lye also gave the Yangtze River water environment、Fish stocks、Ecosystem services have taken a huge toll on their functions。Hyde hands over the waste lye generated during the production process to unqualified individuals for disposal，It should be regarded as inaction in preventing environmental pollution damage caused by pollutants，There is a legal causal link between this omission and the result of environmental pollution losses，Liability should be borne for the resulting damage。 Gu Jincai, President of the Administrative Tribunal of the Taizhou Intermediate People's Court：One、The defendant, Anhui Haide Chemical Technology Co., Ltd., compensated 36.379 million yuan for environmental remediation costs；Two、The defendant, Anhui Haide Chemical Technology Co., Ltd., compensated 18.1895 million yuan for the loss of ecological and environmental services；Three、The defendant, Anhui Haide Chemical Technology Co., Ltd., compensated 260,000 yuan for the appraisal fee。 The total cost of the above three items is 54.8285 million yuan。The verdict said，The defendant Haide Company shall have 60 days from the effective date of this judgment，The money will be paid to the Taizhou Environmental Public Interest Litigation Fund Account。 It is understood，21The Intermediate People's Court of Ritaizhou City has issued a summons to Haide Company to open the trial，The defendant refused to appear in court without a valid reason。If you are not satisfied with the judgment，The defendant has 15 days of receiving the verdict，The appeal was lodged with the Jiangsu Provincial High People's Court。 At the first instance hearing, the defendants mainly argued that their arguments were rejected in July 2017，The Jiangsu Provincial Government filed a lawsuit against Haide to the Taizhou Intermediate People's Court，May 29 of this year，The court held an open trial in the first instance，During the trial，Haide Company proposed that Yang Feng should not be held responsible for his personal behavior，In this case, the method of calculating the compensation fee was improper, and other main arguments，The court rejected it in its judgment。 At the trial, Hyde argued，Yang Feng did not comply with the company's requirements，Unauthorized handing over waste lye to others for illegal disposal，The legal consequences should not be borne by the company。The Court found that this view was not valid。 Gu Jincai：Yang Feng is the head of the marketing department of the unit，It is a representative unit，The hazardous waste generated in the production process of the unit is disposed of，Moreover, these hazardous wastes are disposed of by units to individuals，The unit also paid a portion of the cost，This part of the fee is paid by the unit，Therefore, we believe that Yang Feng's behavior is an act of duty，It is for the benefit of the unit。 The waste lye discharged into the Xintongyang Canal has caused serious pollution of the water body，As a result, the drinking water source in Xinghua urban area was interrupted for more than 14 hours。The environmental protection department found that the water bodies illegally discharged into the Yangtze River and the Xintongyang Canal，Contains a variety of organic substances such as diethyl disulfide that are harmful to living organisms。 In the litigation claim of the Jiangsu Provincial People's Government，Haide Company compensated Jingjiang、The cost of ecological environment restoration in Xinghua and Xinghua was 36.379 million yuan；Compensate 18.1895 million yuan for the loss of ecological and environmental service functions；Bear the assessment fee of 260,000 yuan、Attorney's fees of 240,000 yuan and litigation costs。Evaluated by Jiangsu Environmental Science Society，thereinto，Jingjiang's ecological environment damage fee is 17.6026 million yuan，Analogy with the cost of Jingjiang，The loss of Xinghua's ecological environment without assessment should be 18.7764 million yuan。During the trial, Haide raised objections，It is considered that the costs derived from the Xinghua analogy have no evidentiary effect。 Gu Jincai：We invited expert witnesses to testify at the hearing，Experts have also confirmed that the use of such analogies is appropriate and acceptable。For example, the Yangtze River poured 49 tons，49tons of assessment how much damage is generated，Divide by one to find out how much damage one ton produces，And then in the same case，How many tons poured into the Xinghua New Tongyang Canal，Multiply this total tonnage by the loss per ton to get the loss of Xinghua。 The defendant also argued:，Polluted Yangtze River、The canal has been naturally purified and restored through the flow of water，No repairs are required。 Gu Jincai：This notion is absurd，Everybody knows，Yangtze River water for so many years，Why water quality is getting worse and worse，If that's what the defendant said，In the future, it is also possible for others to discharge waste toxic and waste liquid into the Yangtze River and inland rivers，Obviously, this view is unscientific and unfounded without factual basis，We need to impose certain legal sanctions。 This is different from previous judgments in such cases，The Court's decision expands the scope of damages，The fee for the Damages Service feature has been increased。 Song Yaping, Vice President of Taizhou Intermediate People's Court：In this case, the waste liquid was poured into the Yangtze River, resulting in damage to the ecological and environmental service functions of the Yangtze River system，On this basis, we have added compensation for damage to the function of environmental services，It increases the cost of violating the law for infringers，It fully reflects who pollutes and who governs，The new judicial concept of who infringes and who bears responsibility。 Case review：19The defendant and two defendants were criminally punished in this environmental pollution incident in Taizhou, Jiangsu，Yang Feng and some illegal and criminal personnel who secretly discharged waste lye into rivers and two illegal enterprises participated in it，Back on November 17, 2015，The Jiangyan District People's Court of Taizhou City has issued criminal verdicts against 19 defendants and 2 defendant enterprises for the crime of polluting the environment。 The court heard and ascertained，2014May 7-9，Haide Company has repeatedly imposed a disposal fee of 1,300 yuan per ton，102.44 tons of waste lye were handed over to Li Hongsheng and others，Li Hongsheng and others also disposed of these waste liquids at a cost ranging from 500 to 600 yuan per ton，handed over to Sun Zhicai and Ding Weidong, who also had no disposal qualifications，Sun Zhicai et al. on the nights of April 30 and June 17, 2014，At the wharf of Hongqiao Dayang Shipyard in Taixing City, 49.1 tons of waste lye were discharged into the Yangtze River several times，May 14 of the same year，Ding Weidong and others discharged 53.34 tons of waste lye into the Xintongyang Canal in Taizhou City， Our laws and regulations，emission、Dumping or disposing of radioactive waste、Waste containing pathogens of infectious diseases、Toxic or other harmful substances，Seriously pollute the environment，A sentence of up to three years imprisonment or short-term detention is to be given，and/or a single fine，The consequences are particularly severe，The sentence shall be fixed-term imprisonment of not less than three years but not more than seven years，and fines。 Wang Dewu, President of the Criminal Division of the Jiangyan District People's Court of Taizhou City：Ding Weidong and 19 other defendants were sentenced by this court to fixed-term imprisonment ranging from 1 to 6 years，and fines ranging from RMB 10,000 to RMB 2.58 million。thereinto，Yang Feng of Haide Company was sentenced to 4 years and 3 months in prison，and a fine of 30,000 yuan。 Supreme Court：The Supreme People's Court is actively promoting the centralized trial of environmental resources cases，Environmental Resources Criminal、civil、Administrative cases are to be heard by specialized adjudication bodies or specialized adjudication teams，Give full play to the joint force of environmental resources adjudication，Implement the strictest source protection through professional environmental resource trials、Damages and accountability system。 It is understood，presently，Courts across the country have set up environmental resources divisions、Collegiate Panel、1,040 circuit courts，Among them, there are 390 environmental resources tribunals，There are 571 special collegial panels，79 circuit courts；22High People's Courts、160More than one intermediate people's court and 20 three basic people's courts have set up specialized environmental resources adjudication bodies。 Taking into account the need for current specialization，Environmental resources cases accepted by the six circuit divisions of the Supreme People's Court will be centralized and heard in the environmental resources division of the Supreme Court。meantime，Originally, some cases related to environmental resources were heard by other business divisions, such as administrative tribunals，Consider increasing the level of specialization，It is also convenient for supervision and guidance，These cases will also be heard by the Environmental Resources Tribunal。 who uses environmental resources，Who governs，Who sabotages，Who fixes。How can we ensure that the compensation funds are used for the restoration of the damaged ecological environment? Management of compensation funds in environmental public interest litigation and ecological and environmental damage compensation lawsuits、use、supervision, etc，The Supreme People's Court wants to be in the Ministry of Ecology and Environment、The Supreme People's Procuratorate and the legislature、With the strong support of the Ministry of Finance，Establish a special fund or fund management system at an early date，Ensure the smooth development of ecological environment restoration。 presently，Kunming City, Yunnan Province，Guiyang City, Guizhou Province，Taizhou City, Jiangsu Province、Wuxi City、Xuzhou City and other cities have successively established special fund accounts for environmental public interest litigation，Shandong Province is exploring the establishment of a provincial-level unified financial account to manage funds for compensation and restoration of ecological and environmental damage。 Environmental public interest litigation presents a new type, introduced by the Supreme People's Court，The types of environmental public interest litigation have shifted from traditional environmental infringement to new types of environmental infringement，From the natural environment to the artificial environment，From the actual infringement to the trend of expanding behaviors with major risks of damaging the ecological environment。Although the number of cases is not large，But the social impact is greater，The public attention is relatively high。 As required by law，At present, there are two main types of environmental public interest litigation in judicial practice：The first is environmental civil public interest litigation filed by social organizations。The second is environmental civil public interest litigation and administrative public interest litigation initiated by the procuratorate。 It is understood，In addition to involving the atmosphere、water、soil and other traditional environmental public interest litigation cases，In recent years, local courts have also accepted a number of new types of environmental public interest lawsuits，Like what，Car detection artifact case，It is through the use of this detection software that the emission standards of the car can be met。There are also drug runway cases、Endangered animal and plant protection cases、Immovable precious cultural relics case、Tableware pollution cases on takeaway platforms, etc，All of them have entered the scope of environmental public interest litigation。 Wei Wenchao, vice president of the Environmental Resources Division of the Supreme People's Court, introduced，The number of public interest lawsuits filed by social organizations is not large，However, the types of cases are relatively diverse，High social attention，The influence is great，Like what，Jiangsu Taizhou water pollution environmental public interest litigation case、Tengger Desert Environmental Public Interest Litigation Series、Shandong Dezhou air pollution public interest litigation case, etc。 It is understood，The new Environmental Protection Law came into effect on January 1, 2015 and will run until December 31, 2016，Courts across the country accepted 102 public interest litigation cases brought by social organizations，54 cases were concluded。2017year，48 cases were accepted，16 cases were concluded。2018years，1Until May，30 cases were accepted，Twenty-four cases were concluded。(CCTV reporter Xi Danni Hou Xikui) This article originates from CCTV Finance and Economics，If there is any impact or inconvenience，Please contact us，We will retract this article as soon as possible。