One、overview：After-sales service certification is based on the certification standard for GB/T27922 "Commodity After-sales Service Evaluation System" to carry out the evaluation of commodity after-sales service evaluation system，Evaluation indicators and evaluation methods are included，The evaluation index focuses on the after-sales service system、Goods and services、Customer service requirements in three aspects。The after-sales service certification of goods is based on a scoring system，It is a collection of systems for the evaluation of service elements，Ability to objectively and effectively measure the level of enterprise service。The service capacity is divided into four levels，qualified、3 stars、4 stars、5 stars。
With the implementation of the national standard of "Commodity After-sales Service Evaluation System" and the development of after-sales service certification，After-sales service certification has brought results to the enterprise。Certified，Businesses are able to continuously improve their services，Improve the service system，Continuously strengthen the service management level and service ability，Enhance the continuous income of the service profit chain。meantime，It proves the company's service leadership in the whole industry，Gain consumer and market recognition，Companies use the Service Certification Star Mark on their products and packaging，Convincing and substantiating，For consumers to buy with confidence，Tenders are also invited for large-scale projects、Provide qualification certificates in government procurement, bidding, etc。
Two、Benefits of certification
1、Authoritative certification，Certified Enterprise，Prove its industry-wide service leadership across the country。
2、Bidding for large enterprises and institutions、Important references and qualification requirements for government procurement and other activities。
3、Consumer recognition，Certified enterprises can be marked with the star mark of "after-sales service certification" on products and packaging，Convincing and substantiating，For consumers to buy with confidence。
4、Enterprise services meet the standards，The certified enterprise service capabilities have reached the national standard，It can strengthen the service management level and service ability。
5、Continuous improvement of the Service，Improve the service system，Establish a good after-sales service reputation，Continuous improvement of service quality，Enhance the continuous income of the service profit chain。
Three、Prerequisites and list of documents
All types of production registered in the territory of the People's Republic of China、Trade and service-oriented enterprises，At the same time, the following conditions are met，can apply for certification。
1、There are perfect after-sales service system documents and corresponding systems；
2、There is a special person responsible for the after-sales service system；
3、There is a special fund guarantee for after-sales service；
4、There are no major errors in after-sales service；
5、The company has a formally trained after-sales service manager and service team。
