Quality management system
Since the international organization for standardization (ISO) issued a series of quality management standards in 1987, the standards have exerted a far-reaching impact on the world economy and trade. At present, 610,000 enterprises from 160 countries have implemented the ISO9001 certification. Through certification, enterprises demonstrate their trustworthy quality management to customers, competitors, suppliers, employees and investors, and enhance customer satisfaction while enhancing the brand value of enterprises.
The quality management system standard emphasizes that customers are the focus of attention, aiming at providing high-quality products and services, adopting systematic methods of process and management, comprehensively improving the quality management level of enterprise organizations, and finally achieving the continuous improvement of the overall performance of the organization. The current version of the standard, which was released in September 2015, brings a common framework for all management system standards under Annex SL — the new high level structure (HLS).
This helps maintain consistency, provides for matching sub-clauses for the top-level structure, and provides a common language applicable to all standards for different management system standards. The main changes to this standard are: emphasis on leadership; focus on risk management; emphasis on measurement and change of objectives; communication and awareness; and less normative requirements.
The new standards make it easier for your organization to incorporate and benefit from quality management systems into core business processes.