质量管理体系

Quality management system

国际标准化组织(ISO)1987年颁布了质量管理系列标准以来,标准对世界经济贸易产生了深远的影响,目前全球已经有160个国家的61万企业实施ISO9001认证。企业通过认证对客户、竞争对手、供应商、员工和投资方展示其可信任的质量管理,并增强客户满意度,同时提升企业的品牌价值。

Since the international organization for standardization (ISO) issued a series of quality management standards in 1987, the standards have exerted a far-reaching impact on the world economy and trade. At present, 610,000 enterprises from 160 countries have implemented the ISO9001 certification. Through certification, enterprises demonstrate their trustworthy quality management to customers, competitors, suppliers, employees and investors, and enhance customer satisfaction while enhancing the brand value of enterprises.

质量管理体系标准强调以顾客为关注焦点,以提供优质产品和服务为目的,采用过程和管理的系统方法,全面提高企业组织的质量管理水平,最终达到组织整体绩效的持续改进。目前新版标准于2015年9月发布,它根据Annex SL——新的高层次结构(HLS)为所有管理体系标准带来了一个共同的框架。

The quality management system standard emphasizes that customers are the focus of attention, aiming at providing high-quality products and services, adopting systematic methods of process and management, comprehensively improving the quality management level of enterprise organizations, and finally achieving the continuous improvement of the overall performance of the organization. The current version of the standard, which was released in September 2015, brings a common framework for all management system standards under Annex SL — the new high level structure (HLS).

这有助于保持一致性,对不同的管理体系标准,为顶层结构提供相匹配的分条款和适用于所有标准的共同语言。该标准的主要变化有:强调领导、专注于风险管强调目标的度量和改变、沟通和意识、更少的规范要求。

新标准更易于您的组织将质量管理系统合并到核心业务流程中并因此而受益。

This helps maintain consistency, provides for matching sub-clauses for the top-level structure, and provides a common language applicable to all standards for different management system standards. The main changes to this standard are: emphasis on leadership; focus on risk management; emphasis on measurement and change of objectives; communication and awareness; and less normative requirements.

The new standards make it easier for your organization to incorporate and benefit from quality management systems into core business processes.

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